Privacy Policy

1. Information We Collect

1.1 Personal Information

When you visit our site or make a purchase, we may collect:

• Contact Information: Name, email address, phone number, shipping address, billing address
• Payment Information: Credit card details, billing information (processed securely through encrypted payment gateways)
• Account Information: Username, password, purchase history, wishlist, saved preferences
• Custom Doll Specifications: Your customization choices, uploaded photos, AI-generated previews

1.2 Automatically Collected Information

We automatically collect certain information about your device and how you interact with our site:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages viewed, time spent on site, links clicked, search queries
• Cookies & Tracking: Session cookies, analytics cookies, preference cookies

2. How We Use Your Information

We use the information we collect to:

• Process Orders: Fulfill your purchases, process payments, arrange shipping and delivery
• Customer Service: Respond to inquiries, provide support, resolve issues
• Personalization: Remember your preferences, save your wishlist, provide custom recommendations
• Marketing: Send promotional emails (with your consent), special offers, new product announcements
• Analytics: Improve our website, understand customer behavior, optimize user experience
• Security: Prevent fraud, protect against unauthorized access, ensure transaction security
• Legal Compliance: Comply with applicable laws, regulations, and legal processes

3. Discretion & Confidentiality

3.1 Discreet Packaging

• All shipments are in unmarked boxes with no branding or product indication
• Sender listed as "MSL Distribution" - no mention of MySiliconeLux or product category
• No external labels describing contents
• Secure packaging to prevent damage and maintain privacy

3.2 Billing Discretion

• Credit card statements show "MSL Distribution" as merchant name
• No product details on billing statements
• Secure encrypted payment processing

3.3 Communication Privacy

• Email communications use discreet subject lines
• No product images in marketing emails (unless explicitly requested)
• Option to use pseudonym or initials for account

4. Information Sharing & Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share information only in the following circumstances:

4.1 Service Providers

• Payment Processors: Stripe, PayPal (for secure payment processing)
• Shipping Carriers: UPS, FedEx, DHL (for order fulfillment)
• Email Services: Mailchimp (for marketing communications - with your consent)
• Analytics: Google Analytics (anonymized data only)

All service providers are contractually obligated to protect your information and use it only for specified purposes.

4.2 Legal Requirements

We may disclose information if required by law, court order, or government request, or to:

• Protect our legal rights and property
• Prevent fraud or illegal activity
• Protect the safety of our customers or public

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

5. Data Security

We implement industry-standard security measures to protect your information:

• SSL Encryption: All data transmitted between your browser and our servers is encrypted using 256-bit SSL
• Secure Storage: Personal data stored on encrypted, password-protected servers
• PCI Compliance: Payment processing complies with PCI-DSS standards
• Access Controls: Limited employee access to customer data, granted only when necessary
• Regular Audits: Periodic security assessments and vulnerability testing

While we strive to protect your information, no internet transmission is 100% secure. We cannot guarantee absolute security but maintain best practices to minimize risks.

6. Your Rights & Choices

6.1 Access & Correction

You have the right to:

• Access your personal information
• Correct inaccurate data
• Update your account details
• Download your data

6.2 Marketing Preferences

• Unsubscribe: Click "Unsubscribe" in any marketing email
• Opt-Out: Adjust email preferences in your account settings
• SMS: Reply "STOP" to opt-out of text messages

6.3 Cookies

• Adjust browser settings to block or delete cookies
• Note: Some site features may not function without cookies

6.4 Account Deletion

To delete your account and personal data, contact us at privacy@mysiliconelux.com. We will process your request within 30 days, subject to legal retention requirements.

7. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Essential Cookies: Required for site functionality (login, cart, checkout)
• Performance Cookies: Analyze site usage and improve performance
• Functionality Cookies: Remember your preferences and settings
• Marketing Cookies: Deliver relevant ads based on your interests (with consent)

You can manage cookie preferences through your browser settings or our cookie consent banner.

8. Third-Party Links

Our site may contain links to external websites (payment processors, social media, review platforms). We are not responsible for the privacy practices of third-party sites. Please review their privacy policies before providing personal information.

9. International Transfers

If you are accessing our site from outside Canada, your information may be transferred to and processed in Canada or other countries where our service providers operate. By using our site, you consent to such transfers.

For EU residents, we comply with GDPR requirements and ensure adequate data protection safeguards.

10. Children's Privacy

Our products and services are intended for adults aged 18 and over. We do not knowingly collect information from individuals under 18. If we become aware of such data collection, we will delete it immediately.

11. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: Request disclosure of personal data collected and how it's used
• Right to Delete: Request deletion of personal data (subject to exceptions)
• Right to Opt-Out: Opt-out of sale of personal information (we do not sell data)
• Non-Discrimination: You will not be discriminated against for exercising your rights

To exercise these rights, contact us at privacy@mysiliconelux.com

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Changes will be posted on this page with an updated "Last Updated" date. Significant changes will be communicated via email.

Continued use of our site after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: